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Snapple

www.snapple.com
What is your customer experience with Snapple?

Snapple Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Snapple has 2.2 star rating based on 90 customer reviews. Consumers are mostly dissatisfied.

  • 36% of users would likely recommend Snapple to a friend or colleague.

  • Rating Distribution
  • Pros: Great taste, By drinking it for years, Love the taste.
    Cons: Plastic bottles change the taste, Taste of the product in the new bottles, Incompetence.

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Media from reviews

Snapple - Mold in Product
Snapple - Mold in Product - Image 2Snapple - Mold in Product - Image 3Snapple - Mold found in drinkSnapple - Mold found in drink - Image 2Snapple - Mold found in drink - Image 3Snapple - Mold found in drink - Image 4
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Show reviews that mention
tea drink bottle customer peach customer service service peach tea mold taste
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Reubin Fqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rialto, California

Disgusting

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Updated by user Dec 25, 2025

idk who to contact

Original review Dec 10, 2025

i found something floating in my drink i am disgusted and mortified to even speak on this. i need a lawyer for this matter .

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Clarksville, Tennessee

Mold found in drink

Snapple - Mold found in drink
Snapple - Mold found in drink - Image 2
Snapple - Mold found in drink - Image 3
Snapple - Mold found in drink - Image 4
Contains 2 confidential files for company representatives

I went to my local food lion and found mold in one of my Snapple drinks after I had already drank it

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Travellis H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Mold in Product

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Snapple - Mold in Product
Snapple - Mold in Product - Image 2
Snapple - Mold in Product - Image 3

Took a sip of product and some felt uncomfortable on my lips like a blob of something. Looks like possibly mold or something not certain.

It was refrigerated at an hotel cooler. Obviously a very unpleasant and unsettling experience

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Noelle M Kfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nanaimo, British Columbia

Unknown brown ring at the bottom of my bottle

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Hello Snapple, I bought one of your guys' 945 mL peach tea iced teas. I was happily drinking it until I reached almost the bottom, and I noticed this nasty brownish ring inside the bottom of the bottle.

I was wondering what the heck it could be and if I could possibly get a reimbursement for the bottle I paid for because of the disgusting brown ring I found at the bottom. If not, maybe a coupon or just check your products.

I wasn't very pleased with this. -Noelle Meier

View full review
Loss:
$4
Pros:
  • It taste good and are normally ok to drink
Cons:
  • Werid ring on the bottom from one of my fave ice tea brand

Preferred solution: A refund maybe (it was $4), a coupon and maybe if Snapple is feeling nice a new bottle

User's recommendation: Check the bottom of your Snapple bottles before buying them. You might find it unknown brown ring of something at the bottom.

AMBER L Cyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What Snapple means

To Whom It May Concern at Snapple,

My name is Amber M. Leffew, and I want to share a storynot just a story about me, but about a life shaped by both struggle and survival, tragedy and triumph.

More than anything, its a story that I hope will illustrate why a single Snapple facttucked inside the underside of a bottle capcan mean something far deeper than anyone might expect.

Lets start at the beginning.

I grew up a curious, observant kidthe kind of child who found magic in the smallest things. I remember my dad giving me a handful of coins each morning to buy chocolate milk at school, but I had a plan. I would stash that change in the corner of my pocket and take it to the corner store after school. That change was precious.

Sacred, even. And I spent it the same way every time: a Snapple Apple and a pouch of Big League Chew.

That icy bottle, with its nostalgic glass and bright cap, was more than just a drink. It was a reward, a ritual, a small pocket of peace. And then came the best partthe lid.

Those Real Facts. Silly, surprising, enlightening little morsels that planted seeds in my mind. I didnt know it at the time, but those facts were shaping the way I interacted with the world. I started asking more questions, noticing more details, treasuring weird and wonderful truths.

In a world that could often feel confusing and out of reach, those facts made learning feel accessible, even playful.

But childhood doesnt last forever, and for me, the years ahead were marked by heartbreak, hardship, and hard lessons.

I became a mother in my teenssomething that changed the trajectory of my life in profound and challenging ways. At 43 now, I can say that one of the most important and beautiful accomplishments of my life has been raising my son, now 23 years old, who lives on the autism spectrum. Raising a child with unique needs, as a single parent, required more strength, patience, creativity, and advocacy than I ever knew I had. There were days of joy, of breakthroughs, of laughter so deep it rattled our lungs.

And there were also nights of fear, of feeling isolated, of not knowing how I would hold it all together.

But I did. One day at a time.

And yet, even with the victories of motherhood, my own internal world was unraveling. Years later, I would end up incarcerated, serving six years in prison. During that time, my fathermy anchor, my heropassed away from pancreatic cancer.

I couldnt hold his hand or say goodbye. I came home shattered, grappling with addiction, grief, and the pieces of a life that felt broken beyond repair. I drank myself into a coma and flatlined. They told me I died.

But I came back.

Not just in the clinical sense, but spiritually, emotionally, wholly.

Something about that experience shook loose the part of me that remembered what I once loved. What brought me joy. What kept me grounded when the rest of the world spun too fast. And of all things, it was the memory of those mornings with my father, those coins in my hand, and that little glass bottle with the quirky cap, that came rushing back.

Snapple wasnt just a drink from my childhood.

It was an emblem of curiosity. Of consistency. Of tiny joys that stitched my life together in the moments I didnt even realize I needed them.

Today, Im in recovery. Im married to the love of my lifemy best friend, my penguin.

You see, penguins mate for life. Their loyalty, their warmth, their resiliencetheyve long been my favorite animals, for those very reasons. And now I find myself in a partnership that echoes those same qualities. Together, weve built something steady and strong from the ruins of my past.

But Im not done rewriting my story.

At this stage in my lifeat 43Ive returned to school and am now pursuing my doctorate in forensic psychology.

Its a field where science meets humanity, where deep truths about behavior and trauma are uncovered and explored. My goal is to help others navigate the darkness I once knew so intimately. To advocate for those who are voiceless, to help rebuild what feels lost, to prove that its never too late to begin again.

So why am I writing to you, Snapple?

Because even now, with a heart patched by loss and strengthened by love, with a brain pushed to its limits in doctoral work, I still light up at the twist of a Snapple cap. I still smile at the facts, and more than anything, I still believe in their power.

Heres one of my favorites:

**Did you know penguins used to fly?**

Its unexpected.

Whimsical. And it holds layers of meaningnot just for a trivia lover like me, but for anyone whos ever struggled to stay grounded, to find their wings again, or to believe in the possibility of transformation. Penguins didnt lose flight to fallthey evolved into excellent swimmers. Into survivors.

And thats what Ive done, too.

Its my dream to contribute this fact to your iconic Real Facts collectionnot just to satisfy a bucket list, but to bring that tiny spark of wonder to another child like I once was.

A child pocketing change for their own little moment of happiness. A child who may be facing challenges they cant yet name, or losses they dont yet know how to carry. A child who sees that cap, reads a line about penguins, and suddenly begins to ask questions, to feel less alone, or just to laugh.

Thats what your facts did for me. And I believe with all my heart that they can do that for someone else.

This letter is more than a requestits a thank you.

Thank you for being there, quietly, all these years. For being woven into memories with my father. For being a comfort in my darkest days. For helping me raise a child with endless curiosity and courage.

For showing me that inspiration can come from anywhereeven the underside of a bottle cap.

It would mean the world to me to be part of that magic. To offer one small, strange, wonderful fact to the next person who pops open a bottle in search of refreshment and finds, instead, a little piece of delight.

So here I amAmber Leffew. A mother. A student.

A fighter. A penguin-loving, Snapple-sipping, fact-collecting soul with a heart full of hope.

And this is me, asking to share that hope with the world.

With gratitude, joy, and fruity enthusiasm,

Amber M.

Leffew

You may have to fight a battle more than once to win it. Margaret Thatcher

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Jan M Tbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Smyrna, Georgia

Peach no-sugar tea has recently been watered down

As a long-time drinker of Snapple no-sugar peach tea, Im cancelling my subscription delivery from Amazon. The tea has lost much of its flavor and I can only guess its being watered down.

I drank more than 2 per day while undergoing radiation and had to have a full bladder each day for the 25 treatments. Bring back the old formula and let us know about it.

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User's recommendation: Test it one bottle at a time until you’ve found the one you want. They ruined a good thing by reformulating no-sugar peach tea.

Shanna B Iwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Found something in my drink

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Snapple - Found something in my drink
Snapple - Found something in my drink - Image 2

I had started drinking my Snapple, and it was tasting a little funny. I looked inside and saw something at the bottom of the bottle.

I don't know what it was, but I was very disgusted and disappointed.

I have never had this problem before. I honestly don't think I will be buying any more, and also I had to dump most of the drink out to even see what was at the bottom.

View full review
Loss:
$10

Preferred solution: Full refund

User's recommendation: Check the bottom of the bottles before you buy them

Adina Uyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great customer service! Thank you!!

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My question was answered and the representative was willing to listen to me and my concerns. Great customer service!

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Prentis Ydf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just purchase one of your drinks

I just recently purchased one of your drinks and I discovered that it had some brown stuff floating inside the bottle I just recently purchased it one days ago

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User's recommendation: Keisha walker

Anonymous

Loss of Zero Sugar Snapple juice drink

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I live in South Florida and it just disappeared from store. Walgreens and CVS no longer seem to carry it either.

As a diabetic and potential kidney transplant recipient, no sugar and no caffeine are super necessary for me.

Does anyone know if it's gone for good?

I've contacted Snapple, and Dr Pepper, who distributes Snapple, and go no clear answers.

WHY CAN'T HAVE NICE THINGS? LOVE

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User's recommendation: I LOVE ALL ZERO SNAPPLE TEAS! I an loyal customer and buy gallons of it every week. It's second only to water in mr beverages consumption. The zero calorie no sugar snapple was a REVOLATION in the diabetic community. PLEASE BRING IT BACK!

Kimberly C Dcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

I buy Diet Snapple half and half every week

And this week it is not the same

Id like a refund or compensation

Sincerely

Pissed

Off

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Preferred solution: Compensation

Chase B Zrj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contaminated drink

I hate to do this because snapple peach Tea is literally my favorite drink ever. Im not sure exactly what was in the drink i tried to take pictures but its kind of hard to see.

There were pretty decent size chunks of something in it.

It also made me sick almost immediately, i threw up profusely. I wish i wouldnt have dropped the bottle so i couldve gotten better pictures but that was a terrible experience and i just wanted to let you know in hopes to prevent it happening from someone else

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User's recommendation: Check your drinks before you drink!!!

Janet R Drp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective Product

Snapple - Defective Product
Snapple - Defective Product - Image 2

Caps are not perforated to twist—have had to use a knife as a saw to try and etch deep enough in. I have arthritis and even sawing is difficult, also dangerous.

View full review
Loss:
$16
Pros:
  • Have a diet flavor that is refreshing in taste
Cons:
  • Unperforated caps also plastic bottles

Preferred solution: Apology

User's recommendation: If you can see through packaging try to see if caps are perforated

Beverages Expert Talks

Coffee Subscriptions Are Not New

Coffee Subscriptions Are Not New

What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Anonymous
map-marker Doylestown, Pennsylvania

Bought a 32oz Snapple peach tea and it taste bad and is cloudy

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called the customer service number and they were awesome they really wanted to fix the issue. I got a replacement for free and I am still a loyal Snapple customer

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User's recommendation: yes absolutley

Kinslee Rsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad bach of kiwi strawberry

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They answered the phone talk very quickly then hung up on me. I got a bad bach of snapped kiwi strawberry store won't take it back it's just want a refund so I can buy another 6 pack.

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User's recommendation: Don't use this number

Zyon Mnu

I’ve now bought 2 jugs of diet green tea w/ bad taste

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I now purchased 2- 1 gal bottles of Diet Green Tea w/ bad taste 1- had no flavor and the other had a rancid taste

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About

Related Companies

Keurig Dr Pepper, Krispy Kreme Doughnuts, Dr Pepper, 7UP, Sunkist Soda

Summary

Snapple is a company that provides different kinds of fruit beverages. Currently it offers more than 50 drink products. The beverages are ranging from teas to juices and flavoured water. The company was created in 1972. Its first store was opened in New York City. Famous Snapple’s Lemon tea appeared on the market in 1987. It was especially popular among children and teenagers. In 2000 Snapple started to produce refreshments and non-alcoholic beverages containing fresh berries and fruit. In 2002 Snapple company began to attract its beverage consumers by engraving various interesting facts on back side of the taps of the bottles. Since 2012 Snapple’s products have been sold all across America. The company’s headquarter is located in Plano, Texas. US.

Snapple reviews and complaints

Snapple is ranked 117 out of 4238 in Beverages category

Area Served

USA

Payment Methods

VISA

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